The Zambelli Packaging service team: the people behind your machine

For coffee pod producers, the product range has grown faster than the packaging lines. Different blends, seasonal editions, promotional formats, cartons of 10, 18 or 30 pods, versions for large-scale retail and for the specialty channel: every additional SKU is a different carton to handle. And on the line, every change of SKU means stopping, retooling and starting up again.

Here we're talking about the downstream stage — secondary packaging: the pods are already sealed in their single-dose wrapper, and the job is to collect them and place them into the cardboard carton in the required configuration. It looks like a simple step, but it's also the one that sets the pace of the entire line: a fast, reliable machine that holds its rate and absorbs format changes without long stops makes the difference on cost per pack. In this article we look at why the coffee sector is so demanding on this front, and how Zambelli Packaging cartoners work.

Whenever you need assistance, simply get in touch with the Zambelli Packaging service team. On the other end, you won't find a chatbot or an automated response. You'll find a real person.

Every request is handled by qualified Zambelli Packaging technicians with in depth expertise in secondary packaging machinery. These are the same professionals who know our equipment from the inside and personally follow your request through every stage until it is fully resolved. With us, you never have to start from scratch because there is always someone who understands your machine and your needs.

Alongside our dedicated team, the Zambelli Packaging Service & Spare Parts portal provides everything you need to keep your machine running efficiently, all in one place:

• Genuine spare parts selected specifically for your machine model, including machines installed many years ago.
• User manuals and technical documentation, always available.
• Video tutorials covering the most common maintenance procedures.
   

Using genuine spare parts means preserving the performance, safety and reliability of your packaging line while minimizing costly downtime. With the portal, identifying and ordering the right components takes just a few simple steps.
If you already have your login credentials, access the portal here 👉 ecommerce.zambelli.it
Access credentials are provided by your Zambelli sales representative. If you have not yet received access, simply email contact@zambelli.it and we will activate your account.
 

The Zambelli Packaging service team is designed to bring you closer to the people who know your machine best. Every request is managed by our in house specialists, who understand both our products and the specific requirements of the industries we serve, from food and beverage to highly demanding sectors such as cosmetics and pharmaceuticals.

In an increasingly automated world, Zambelli Packaging continues to invest in people. We believe the true value of a company is reflected not only in how it responds when customers need support, but also in who responds.

Much of the value of automatic format changeover comes to life on the machine itself, in the day-to-day interaction with the operator. The touch screen PC on Zambelli Packaging cartoners provides, in a single place:

• Alarm notifications, complete with photos and an explanation of how to clear them, so that even a less frequent intervention is guided step by step.
• Video instructions for the format changeover, which standardize the procedure regardless of the individual operator's experience.
• The recommended spare parts list, the wiring diagram and the use-and-maintenance manual, always available directly on the machine.
• Machine performance statistics, to keep the real production trend under control.

These are diagnostic and operational-support functions: they help reduce downtime and make line staff more self-sufficient. They don't replace technical oversight, but they make it more effective.

Do you have a growing pod range and increasingly frequent format changeovers?
Tell us about the formats you handle: together we'll assess how to configure a Zambelli Packaging cartoner for your specific case.