At Zambelli Packaging, we do more than build high performance secondary packaging machines, including shrink wrappers, case packers, cartoners and robotic systems. We believe that behind every machine performing at its best, there are people. And that remains true long after the purchase.
That's why the heart of our after sales support is the Zambelli Packaging service team: experienced technicians and specialists who know our machines inside and out and are dedicated to keeping yours running at peak performance over time. You'll benefit from direct, personalized and, above all, human support, complemented by our Service & Spare Parts portal. In this article, we'd like to introduce our team and show you how to make the most of the services available.
Behind every request, there's a person
Whenever you need assistance, simply get in touch with the Zambelli Packaging service team. On the other end, you won't find a chatbot or an automated response. You'll find a real person.
Every request is handled by qualified Zambelli Packaging technicians with in depth expertise in secondary packaging machinery. These are the same professionals who know our equipment from the inside and personally follow your request through every stage until it is fully resolved. With us, you never have to start from scratch because there is always someone who understands your machine and your needs.
Everything you need, just a click away: the Service & Spare Parts portal
Alongside our dedicated team, the Zambelli Packaging Service & Spare Parts portal provides everything you need to keep your machine running efficiently, all in one place:
- Genuine spare parts selected specifically for your machine model, including machines installed many years ago.
- User manuals and technical documentation, always available.
- Video tutorials covering the most common maintenance procedures.
Using genuine spare parts means preserving the performance, safety and reliability of your packaging line while minimizing costly downtime. With the portal, identifying and ordering the right components takes just a few simple steps.
If you already have your login credentials, access the portal here 👉 ecommerce.zambelli.it
Access credentials are provided by your Zambelli sales representative. If you have not yet received access, simply email contact@zambelli.it and we will activate your account.
Not a call center, but an in house team of experts
The Zambelli Packaging service team is designed to bring you closer to the people who know your machine best. Every request is managed by our in house specialists, who understand both our products and the specific requirements of the industries we serve, from food and beverage to highly demanding sectors such as cosmetics and pharmaceuticals.
In an increasingly automated world, Zambelli Packaging continues to invest in people. We believe the true value of a company is reflected not only in how it responds when customers need support, but also in who responds.
Closer support, less downtime
After sales service is an essential part of the Zambelli Packaging philosophy: expertise, long term relationships and complete customer focus. Our machines are designed to minimize downtime and maximize production efficiency, and our service team follows the same principle by being there, with the right people, exactly when it matters most.
A Zambelli Packaging machine performs at its best when it is supported throughout its entire lifecycle by the people who know it best. And that's exactly where we want to be, before, during and long after your purchase.
Need assistance or haven't activated your portal access yet?
Contact the Zambelli Packaging service team at contact@zambelli.it. You'll speak with real people who are ready to take care of your machine with the expertise and commitment that set Zambelli Packaging apart.